FAQs

When will I receive my order?

If you placed your order before 9pm, it will be shipped the next working day on Royal Mail First Class "signed for" delivery, which will take 1-2 working days (including Saturday's). 


How can I return an item? 

We hope you love your Mana Mou goodies, but if you do wish to return an item, you have 14 days from the date you received your order, to send it back to us.

For help with returns, just drop us an email to hello@manamou.co.uk, letting us know which item you wish to return and why, and we'll respond to you within 24 hours. 

We're sorry but we won't be able to refund your delivery or returns postage costs.


What is One Size / Free Size?

Most of our items are sized as 'one size' or 'free size'. This means that the item will fit most sizes, depending on the style and fit you're going for. This is perfect in our household, as it means our items can be shared amongst all of us!

However, if you're a little unsure about the sizing, look to our the item's description, as we always try to add a guide size to the item.


As always we love to hear from you, so if you need a little more info just send us an email and we will be happy to help.